配送ポリシー

Last updated: October 12, 2026

This policy explains how Various Market LLC (“Various”, “we”, “us”) delivers your groceries. For a quick overview, visit our FAQs.

1. Where we deliver

We deliver across Los Angeles and surrounding areas. Enter your ZIP code at checkout to see the delivery options and time slots available at your address. We do not ship outside our delivery area or internationally.

2. Delivery options, fees and cut-off times

Option	When it arrives	Fee	Order by
Express	Within 1–2 hours	$7.99	During store hours
Same day	A 2-hour slot today	$4.99 · free over $50	2:00pm
Next day	A 2-hour slot tomorrow	$3.99 · free over $50	11:59pm
Store pickup	Ready in 1 hour	Free	During store hours

Delivery slots run from 7am to 10pm, 7 days a week. The minimum order is $20. Free delivery applies to same-day and next-day orders of $50 or more after discounts and before tax.

3. Public holidays and delays

We deliver on most public holidays with reduced slots; available slots are shown at checkout. If weather, traffic or other events outside our control delay your order, we will contact you by text and offer a new slot or a refund of the delivery fee.

4. How we keep food fresh

Chilled items travel in insulated boxes with ice packs, and frozen items with dry ice. Drivers hand over chilled and frozen bags first. Please put these items away within 30 minutes of delivery.

5. Substitutions

If an item is out of stock, we only substitute it if you allowed substitutions at checkout. We choose the closest match at the same or lower price, and you can reject any substitution at the door for a full refund. If you did not allow substitutions, the item is removed and you are not charged.

6. If you are not home

Your driver will call you on arrival. Non-perishable items can be left in the safe place you chose at checkout. Perishable items cannot be left unattended; they are returned to us and refunded as store credit. A redelivery fee may apply if you would like a new slot.

7. Tracking your order

You will receive a text with a live tracking link when your driver sets off. You can also follow every order in My account › Orders.

8. Changing your delivery slot

You can change your slot or address until we start packing, usually 2 hours before your slot. Go to My account › Orders or contact us with your order number.

9. Age-restricted items

Beer and wine can only be delivered to adults aged 21 or over. The driver will check a valid photo ID on delivery and will not leave alcohol unattended or with anyone under 21. Unaccepted alcohol is refunded to your original payment method.

10. Damaged, warm or missing items

Tell us within 24 hours of delivery and we will refund or replace the item under our Return and refund policy.

11. Contact

Questions about delivery? Email support@various.com or call (+1) 123 4567 89, Monday–Sunday, 7am–9pm (PT).