Refund policy

Last updated: October 12, 2026

Our freshness guarantee

Not happy with an item? Tell us within 24 hours of delivery and we’ll refund or replace it. For fresh food you don’t need to send anything back.

1. How to request a refund

  1. Report within 24 hours from My account › Orders or our contact form, with your order number.
  2. Add a photo of the item showing the label or date.
  3. Choose a refund or store credit. Refunds go back to your original payment method; store credit is added instantly.

2. What can be returned

Item type Return window How
Fresh, chilled and frozen Report within 24 hours Photo only — no need to return
Bakery Report within 24 hours Photo only — no need to return
Unopened pantry items and non-alcoholic drinks 30 days Return to our store or book a courier pickup
Baby formula, opened items and alcohol Not returnable unless faulty Contact us
Subscription boxes Skip or cancel before the weekly cut-off Manage in your account

Items must not have been damaged by misuse or incorrect storage after delivery. For health and safety reasons we cannot resell or accept back perishable food.

3. Refund timing

  • Store credit: instant.
  • Card, PayPal and wallets: 3–5 business days after approval, depending on your bank.
  • Missing items: refunded automatically when the order is packed.

4. Substitutions and refused items

You can refuse any substitution or damaged item at the door and it will be refunded in full. Perishables returned because nobody was home are refunded as store credit.

5. Late deliveries

If your order arrives more than 30 minutes after your slot without notice from us, we refund the delivery fee. If chilled or frozen items arrive warm, report them within 24 hours for a full refund.

6. Bundles and promotions

Items in a bundle can be refunded individually at their share of the bundle price. Free gifts and promotional items are not refundable for cash.

7. Exchanges

We don’t exchange items directly. Request a refund or store credit and place a new order.

8. Contact

Email support@various.com or call (+1) 123 4567 89, Monday–Sunday, 7am–9pm (PT). Postal address for returns: 7509 Parmelee Ave, Los Angeles, CA 90001, United States.